Privacy Policy
Effective Date: May 1st, 2025
This Privacy Policy explains how THG Automation, LLC (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our website at https://thgautomation.com.
Who We Are
THG Automation, LLC. 2120 E Clay Street Indianapolis, IN 46205
Office: (317) 593-5575
Website: https://thgautomation.com
Information We Collect
We collect personal data through the following interactions:
1. Contact Forms
When you fill out a form on our website—including “Contact Us,” “Get a Quote,” or “Talk to Our Fabrication Experts”—we collect:
- Name
- Email address
- Phone number
- Company name
- Project details
- Custom message
This information is stored in our CRM system, HubSpot, and is used to:
- Respond to your inquiries
- Provide product or service-related updates
- Support sales and marketing communication
- Inform internal analytics and business decisions
You may be automatically added to our email list for updates and marketing. Every marketing email includes a link to unsubscribe.
Access to this data is limited to THG Automation personnel and our service provider, HubSpot, which processes your information under strict confidentiality and legal compliance.
2. Media Uploads
If you upload images to our website (where permitted), we recommend removing embedded location data (EXIF GPS) as it may be viewable by others who access those files.
3. Cookies
We use cookies to improve user experience, support website functionality, and gather anonymous usage statistics. Cookies may store preferences, recognize repeat visits, and collect data such as browser type and operating system.
You can control cookie settings through your browser. Disabling cookies may limit certain features on our website.
4. Google Analytics Data
We use Google Analytics to analyze how visitors use our website. This includes data like:
- Pages visited
- Time spent on each page
- Browser type
- Approximate location
- Referring websites
Google Analytics may also collect IP addresses. We have enabled IP anonymization to help protect your identity.
You can learn more at: https://policies.google.com/technologies/partner-sites
Opt out using the browser add-on: https://tools.google.com/dlpage/gaoptout
5. SMS Communications
If you provide your phone number, we may use it to send text messages regarding quotes, support, or updates about our products and services.
1. Information We Collect
- Mobile phone number
- Any other data you voluntarily provide
2. How We Use Your Information
- To deliver service-related messages
- To improve support and communications
- For marketing, with opt-out available
We do not sell or rent your personal data to third parties.
3. Message Content
Messages may include updates, reminders, and alerts. Standard carrier rates may apply.
4. Data Security
We take reasonable steps to protect your data, but no digital platform is 100% secure.
5. Opt-Out
Reply “STOP” to any SMS to unsubscribe.
6. CTIA Compliance
We follow CTIA guidelines. Contact us to report any concerns.
7. Changes to SMS Policy
We may update this policy. Continued use after updates indicates acceptance.
Embedded Content from Other Websites
Our site may include embedded content (e.g., videos, images, articles). Embedded content behaves as if the visitor has visited the source website, which may collect data, use cookies, and track interactions.
Data Retention
We retain personal data as long as needed to fulfill the purposes for which it was collected. You may request deletion of your data unless we are required to retain it for legal, administrative, or security purposes.
Your Rights
You may request:
- A copy of the personal data we hold
- Correction or deletion of your data
- To opt out of marketing communications
To exercise your rights, contact us at the address above.
Where Your Data Is Sent
Data collected through our forms and interactions may be processed by:
- HubSpot (CRM and marketing platform)
- Google (for analytics)
- Automated spam detection services
All vendors are expected to maintain strict data security and privacy standards.
Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. We recommend reviewing it periodically. Updates will be posted on this page with an updated effective date.
For questions about this policy, contact us at [email protected] or call (317) 593-5575.